Privacy Policy

Effective date: July 23, 2026

Calm Away ("we", "us", or "our") operates the Calm Away mobile application and website (collectively, the "Service"). This policy describes what information we collect, how we use it, and your choices.

Information We Collect

Account Information

When you create an account we collect your email address via Firebase Authentication. We use this to identify your account and communicate with you about the Service.

Dog Profile Data

You provide your dog's name and an optional photo to use the training features. Profile data and photos are stored in Google Cloud Firestore, associated with your account.

Training and Behavior Logs

You may log events such as enrichment activities, encounters, care tasks, journal entries, and training sessions. Each event includes a timestamp and may include notes and a rating. This data is stored in Firestore under your account.

Medications

You may record medication names to track your dog's care routine. Medication records are stored in Firestore under your account.

Training Session Data

When you run a video training session, video and audio stream in real time directly between your two devices (peer-to-peer). When a direct connection is not possible, the encrypted stream is relayed through Cloudflare's servers. Video and audio are not recorded or stored by Calm Away. We collect anonymous technical metrics about each session's connection quality (such as duration and connection type) to improve reliability.

Camera and Microphone

The camera device (the second device watching your dog) accesses camera and microphone to stream live video to your iOS app during a session. This media travels directly between your devices, or in encrypted form through Cloudflare's relay servers when a direct connection is not possible, and is not recorded, stored, or accessed by Calm Away servers.

Usage and Analytics Data

To understand how the Service is used and to detect and fix problems, we use PostHog, a product-analytics provider. We collect events such as which screens you view and which features you use, together with your device model, app version, and diagnostic data (crash and error reports). This activity is linked to your account, identified by your account ID and email address.

How We Use Your Information

• Provide and operate the training features of the Service
• Authenticate your identity and secure your account
• Improve reliability and fix bugs
• Understand how the Service is used, through analytics, to improve features and diagnose errors
• Communicate with you about your account or the Service

Third-Party Services

We use the following third-party services to operate Calm Away:

• Google Cloud / Firebase — authentication, data storage, hosting
• Cloudflare — video session setup (signaling) and encrypted media relay when a direct device-to-device connection is not possible (no recordings stored)
• PostHog — product analytics and error tracking (usage events and diagnostics, linked to your account)

These providers process data on our behalf under their own privacy policies. We do not sell or share your personal data with advertisers.

Data Retention

We retain your account and training data for as long as your account is active. You may request deletion of your account and associated data by contacting us at the email below.

Your Rights

You may:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data

Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.

Contact

Questions about this policy? Email us at privacy@calmaway.app.